Question 1

What is BaliVisaAssist?

Accepted Answer

BaliVisaAssist is a professional visa assistance service operated by CIPTA SOLUSI GLOBAL. We help foreigners obtain the right visa and permits to live, work, or retire in Indonesia legally and hassle-free.

Question 2

Are you affiliated with the Indonesian government?

Accepted Answer

No, we are not a government agency. We are a private visa assistance company that helps facilitate visa applications with Indonesian immigration authorities. All final visa decisions are made by the Indonesian government.

Question 3

Which nationalities do you serve?

Accepted Answer

We assist clients from all nationalities. However, visa requirements and processing times may vary depending on your country of origin. Contact us to confirm eligibility for your specific nationality.

Question 4

Do you guarantee visa approval?

Accepted Answer

We cannot guarantee visa approval as all final decisions are made by Indonesian immigration authorities. However, we have a high success rate and will only proceed with applications that meet the eligibility criteria.

Question 5

How many visa types do you offer?

Accepted Answer

We offer 17 visa and permit services, including tourist visas, business visas, multi-entry visas, KITAS permits, visa extensions, and PT PMA company setup. Visit our Services page for the full list.

Question 6

How do I get started?

Accepted Answer

Simply contact us via WhatsApp or fill out our contact form. Tell us which visa you're interested in, your nationality, and your timeline. We'll guide you through the entire process step by step.

Question 7

How long does visa processing take?

Accepted Answer

Processing times vary by visa type: VOA (same day), C1/C2 Visa (3-5 business days), D12 Visa (5 business days), KITAS (2-8 weeks), PT PMA setup (4-6 weeks). We'll provide specific timelines based on your visa type.

Question 8

Can you expedite my visa application?

Accepted Answer

In some cases, expedited processing is available for an additional fee. Contact us to discuss your urgent timeline and we'll advise on the best options.

Question 9

What happens if my application is rejected?

Accepted Answer

Rejections are rare if all requirements are met. If your application is rejected, we'll work with you to understand the reason and explore alternative visa options. Refund policies vary by visa type - see our Refund Policy page.

Question 10

Do I need to be in Indonesia to apply?

Accepted Answer

It depends on the visa type. Some visas (like C1, D12) can be processed before you arrive. Others (like KITAS) may require you to be in Indonesia. Extensions require you to be in the country. We'll advise based on your specific visa.

Question 11

Are government fees included in your prices?

Accepted Answer

Yes, our prices include government fees, processing fees, and our service fees. The price you see is the total cost, with no hidden charges.

Question 12

Why do prices say 'starting from'?

Accepted Answer

Prices may vary based on your nationality, processing time (standard vs. expedited), and specific requirements. The 'starting from' price is the minimum for standard processing. Contact us for an exact quote.

Question 13

What payment methods do you accept?

Accepted Answer

We accept bank transfers (IDR and USD), credit/debit cards, and digital payment platforms. Payment terms will be discussed during the consultation.

Question 14

Do I pay upfront or after approval?

Accepted Answer

Payment terms vary by visa type. Typically, we require a deposit to start processing, with the balance due upon approval or before visa issuance. We'll provide clear payment terms before you commit.

Question 15

What is your refund policy?

Accepted Answer

Refund eligibility depends on the stage of processing and reason for cancellation. Please see our Refund Policy page for full details, or contact us for specific questions about your situation.

Question 16

Can I extend my Visa on Arrival (VOA)?

Accepted Answer

Yes, the VOA can be extended once for 30 additional days (60 days total). Apply between 14 days before and 1 business day before expiry. You must visit the immigration office for biometrics. Our service fee for VOA extension starts from IDR 1,050,000.

Question 17

How many times can I extend my C1 visa?

Accepted Answer

The C1 visa can be extended twice, each for 60 days. This gives you a maximum total stay of 180 days (60 + 60 + 60). Our C1 extension service starts from IDR 1,800,000 per extension.

Question 18

Can I extend my D12 visa?

Accepted Answer

Yes, each D12 entry allows a 180-day stay that can be extended once for another 180 days (360 days total per entry). Our D12 extension service starts from IDR 4,200,000.

Question 19

Do I need to visit the immigration office for extensions?

Accepted Answer

Yes, since 2025 all visa extensions require an in-person visit to the immigration office for biometric verification (fingerprints and photo). We schedule the appointment and guide you through the process.

Question 20

What happens if my visa expires before the extension is processed?

Accepted Answer

Overstaying is a serious offense with penalties of approximately IDR 1,000,000 per day. Always apply for extensions well in advance - we recommend at least 14 days before expiry.

Question 21

What is a visa sponsor?

Accepted Answer

Indonesian law requires most long-term visas to be sponsored by a licensed Indonesian company. We provide sponsorship services through our network of licensed sponsor companies.

Question 22

Do I need to have a job or company to get a KITAS?

Accepted Answer

Not necessarily. For work KITAS, yes, you need employment or a PT PMA. But for Retirement KITAS or Digital Nomad KITAS, we provide the sponsor. Each visa type has different requirements.

Question 23

What ongoing support do you provide?

Accepted Answer

We provide full support including KITAS renewals, re-entry permits, address changes, and compliance assistance. Our relationship doesn't end after your visa is issued.

Question 24

Can you help with family members' visas?

Accepted Answer

Yes! We can assist with dependent visas for spouses and children. Family members can be added to your KITAS application (additional fees apply per person).

Frequently Asked Questions

General Questions

Processing & Timeline

Pricing & Payment

Visa Extensions

Sponsorship & Support

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