Privacy Policy

This Privacy Policy describes how BaliVisaAssist, operated by PT CIPTA SOLUSI GLOBAL ("we", "us", "our"), collects, uses, and protects your personal information when you use our website and services. By using our services, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information: - **Personal Identification Information**: Name, email address, phone number, WhatsApp number, nationality, passport details, date of birth. - **Document Copies**: Passport scans, photos, educational certificates, proof of income, and other documents required for visa processing. - **Usage Data**: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages. - **Communications**: Messages you send to us via contact forms, email, or WhatsApp.

We use your information for the following purposes: - **Visa Processing**: To process your visa, KITAS, or PT PMA applications with Indonesian immigration authorities and government agencies. - **Communication**: To respond to your inquiries, send updates about your application, and provide customer support. - **Service Improvement**: To improve our website, services, and customer experience. - **Legal Compliance**: To comply with Indonesian laws and regulations related to immigration and business operations. - **Marketing**: With your consent, to send you promotional materials about our services (you can opt out at any time).

We do not sell, trade, or rent your personal information to third parties. We may share your information with: - **Indonesian Government Agencies**: Immigration offices, Ministry of Law and Human Rights, and other relevant authorities for visa processing. - **Licensed Sponsors**: Our network of licensed sponsor companies for KITAS sponsorship services. - **Service Providers**: Third-party vendors who assist us (e.g., notaries, translators, email service providers) under strict confidentiality agreements. - **Legal Requirements**: When required by law, court order, or government regulation.

We take the security of your personal information seriously. We implement industry-standard security measures including: - Encrypted data transmission (HTTPS/SSL) - Secure document storage with access controls - Regular security audits - Limited employee access to personal data However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Visa application documents are typically retained for 5 years for compliance and record-keeping purposes.

You have the right to: - Access the personal information we hold about you - Request correction of inaccurate information - Request deletion of your information (subject to legal retention requirements) - Withdraw consent for marketing communications - Lodge a complaint with relevant data protection authorities To exercise these rights, please contact us at info@balivisaassist.com.

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. We use: - **Essential Cookies**: Required for website functionality - **Analytics Cookies**: Google Analytics to understand website usage (anonymized data) - **Marketing Cookies**: Meta Pixel for advertising purposes (with your consent) You can control cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: PT CIPTA SOLUSI GLOBAL (BaliVisaAssist) Email: info@balivisaassist.com WhatsApp: [Your WhatsApp Number]